When we listen, especially to someone who is dissatisfied or disengaged, we will sometimes hear feedback or thoughts that are charged with strong emotion.
We MUST validate the feelings that are present and work to understand where they derive from if we are to make any progress or find any real solution.
In this validation, I’ve found success removing the emotion from the issue once it has been presented, understood, and validated. If I do not filter the emotion, I will let it affect me towards unnecessary urgency or stress.
In filtering, I allow clarity to exist and the most integral decision can be made.